For many regional service providers (RSPs), getting the right web platform in place can be a major headache. Traditional web tools rarely support broadband-specific features out of the box. Instead, RSPs are forced to patch together costly integrations just to offer address-based lookup, e-commerce or subscriber communications – ending up with a tangle of systems that’s expensive and hard to manage, drags down the customer experience and places extra strain on internal teams.
More than just a CMS
FiberCX changes this. Designed from the ground up for RSPs, FiberCX brings together everything you need to market services, take online orders and manage multiple brands or sites, all from a single, easy-to-use platform. Key broadband workflows come built in, so you don’t need expensive plug-ins or custom development.
Who is FiberCX for?
- New RSPs: Everything you need out of the box – from address-based service lookup to pre-registration and online ordering, all at low cost.
- Growing RSPs: As you expand from WISP to FISP, FiberCX makes it easy to display services with address search and coverage maps.
- Lean teams: Run a broadband-specific site without relying on expensive bolt-on tools or an in-house web expert.
- Multi-brand operators: Manage multiple sites, blogs and promotions from one place with centralized control.
- Electric and utility providers: If you’re entering the broadband market, we’ve built this with you in mind.
- Experience-focused teams: Optimize your site with a simpler, broadband-specific design that puts the customer journey first.
Broadband-specific apps, ready to go
What sets FiberCX apart from standard website builders? Native web apps designed for broadband, including:
- Address search and online buy flow: Customers can check service availability and place orders by simply entering their address – with support for retargeting and abandoned cart marketing built in.
- Editable pricing cards and broadband labels: It’s easy for shoppers to compare options and understand speeds.
- MyBundle integration: For providers partnering with MyBundle, support for bundled services is available from day one.
- Serviceability mapping: Customers can see current and planned coverage.
- Capital credits search: Customers can easily look up capital credits, solving a long-standing pain point for co-ops.
- Promo banners and alert bars: Updates or promotional offers can be instantly shared across sites.
- SEO, security and more: Everything you need for backend site management is built in – from search engine optimization and site security to fast, reliable performance.
A platform that evolves with you
FiberCX is designed to grow alongside your business. New integrations and features roll out regularly, with the 2025 roadmap set to add:
- Mosaic One analytics and marketing tools: Leverage Adtran’s Mosaic One platform to track site performance, measure engagement and run more targeted campaigns.
- GoCare chat integration: Enable real-time customer support.
- Customer referral tools: Turn your subscribers into advocates.
- Deeper e-commerce integrations: Streamline payment engagements with your customers using your preferred billing system vendor.
Getting started with FiberCX is easy. Choose from a complete out-of-the-box package, a custom design or bring your own web layout for integration. We’ve made onboarding as frictionless as possible, so you can stay focused on growing your network, enhancing your customer experience and serving your community.
Want to see FiberCX in action?
If you’re heading to Fiber Connect this year, stop by Booth 305. Our team will be on hand to walk you through the platform and answer any questions. You can also fix an appointment with us at our dedicated Fiber Connect 2025 hub.
See you in Nashville from June 1 to 4.